I read the reviews and had to see for myself. After a day of hearing my brakes grinding I decided to give BB&S a call. Its was late in the day so I didn't expect much. Chris answered the phone with a welcoming voice and began answering my questions. He informed me that no matter the drop off time or the amount of time it took to fix my vehicle I would be taken care of. Chris told me that they had a loaner car I could use, and of course I was skeptical. I pulled up early the next morning, car squealing and all. The staff there were all smiling and seemed to be in a lively mood. After the test drive and diagnostic Chris gave me the skinny on what was happening with my van. He told me what I "wanted" to hear (what and how much it would take to get me back on the road) and what I "didn't" (what it would cost to make my van safe). He explained the condition of my van and the working parts. He wrote up a few packages and then we went from there. I got a nice out the door deal for some SERIOUS front end work! I wasn't at the shop for more than 10 minutes and I was out with the loaner car. Which was clean and hassle free to take and drop off! All that work and I had my van back before rush hour! HELL OF A JOB GUYS! Need anything, go see BB&S 1st!!!