1

Horrible experience here. Took my car in did not really know what was was wrong with it, described the symptoms, they say sure no problem nearly $400 dollars with of labor later, they tell me they don't know what wrong with it, replaced nothing repaired nothing, and gave it back to me in worst shape then i gave it to them, they still forced me to pay nearly $400

Thank you for taking the time to leave us feedback. Communication and trust are our top priorities and it sounds like we fell short of your expectations. I was not able to locate the specific details of your repair with the information that was provided. All of our work including diagnosis comes with a 2 year/24,000 mile guarantee so if something is not right we would like the chance to fix it. I would love the opportunity to discuss the situation with you and find out where the break in communication occurred. I can be reached at 810-231-4030 or at [email protected] Thank you for the opportunity to try and make this right. Sincerely, Andy Massoll Co-Owner of the Hamburg Garage

- The Livonia Garage
5

Friendly and knowledgeable auto service place

5

A rough start with a very smooth ending. I have to admire the integrity of this business. I too am in business and often must make concessions to make sure my customer is pleased with my service; the dedication to that same end, shown by the entire crew at Hamburg Garage, was a refreshing experience. I cannot imagine the outcome had I taken my 2008 Sable to any dealership in our area. I look forward to doing business with them in the future.

5

I really like The Hamburg Garage. Everyone is friendly and they bend over backwards to accommodate schedules, etc. Last winter, my tire light came on and it was -15 degrees out! I pulled in and they checked my tired pressure right away. Very helpful!

5

They installed a catback exhaust system on my 2016 Mustang. They were able to make my appointment request and they got me in and out of there quickly. Very fairly priced and did a fantastic job. Seem very trust worthy (even to a skeptic like me). Can't ask for much more in a mechanic. I will use no other shop for my auto repairs.

5

Had a bit of a mix up where I had called another auto shop thinking it was them. When I can in after figuring out that I had called the wrong place they still looked at my car and gave me a loaner and got my car fixed quickly. Will continue to go for future auto work!

5

Hamburg Garage did a great job on my cars. Best prices in town. I highly recommend them.

5

I took a Toyota Tacoma over to The Hamburg Garage for a pre-purchase inspection. Right from the outset they were friendly and helpful! Laura told me the options and prices, and they got me in early the next day. The results were very detailed and helpful, including a list of recommended items and the potential costs. I'll happily take my vehicles there, and I recommend them highly!

5

I went in for a tire rotation before a road trip, had a safety inspection performed and hit the road. Great price, great service and I definitely became a customer of the Hamburg Gauge!

5

Extremely polite and educated staff that is more than happy to assist you with any of your vehicle maintenance or repair concerns! New ownership has really cleaned the place up. All repairs are now guaranteed for 2 years or 24,000 Miles and offer 0% financing for 6 months on all repairs over $299. Great local dealership alternative.

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