5

We had a brake caliper lock up while passing through the area. Stopped at Hamburg Garage not knowing what to expect. They confirmed what I had suspected and immediately set to calling around to find the parts needed to get me back on the road and on with my vacation. They found everything but the brake line. So they inspected the line to make sure it was still serviceable and would get us to our destination and advised to get the line replaced as soon as we could since it would have been affected by the heat of the locked caliper. As an out-of-towner, they could have gouged us or charged us extra for 'express' service, but they didn't. Politeness and respect. Something that is lacking in so many services today, but you can find it at Hamburg Garage. My only regret is that I don't live close enough to give them future business.

5

Hamburg garage is full of consummate professionals. They care about your vehicle and your.safety. They are straight forward when discussing issues or suggested fixes which is nice, and on top of that they never try to upsell you for something you don't need. You get to support a local business and you get to do so knowing that you are in good hands. A small disclaimer I have only gotten my oil changed here but they always provide a list of suggestions to keep both my new and older vehicle running at peak performance. I have taken the car to my mechanic who has always agreed with their suggestions and I generally allow the mechanic to do the work because he.will do it for a smaller price. That being said if there came a day that my mechanic could not perform the repair or maintenance I would feel not only comfortable but confident in the Hamburg garage to do a professional job and keep me informed throughout the process. I have seen some negative reviews about the Hamburg garage however, if there is one thing I have learned in customer service its that a person who has what they view as a Negative experience is much more likely to complain as opposed to sing praises. Lastly, you should not take my word for it you should go in and speak with Dan or any other member of the team and be wowed by their uncommon business practices. I have always felt like I was getting a shady deal at auto shops but the Hamburg garage breaks that stigma and provides top notch customer service and I would not be surprised to see them in business for many years to go! Go see them today!

1

Had a wheel bearing starting to make some noise... Original quote was around $275 or so... They said they ran into some issues and they now had to replace they CV shaft, I'm looking at around $550 or so... I'm not happy at this point, but I OK they work.... The next time I heard from them they had rendered my vehicle immobile... Bearing, CV shaft, knuckle... and all the labor involved in trying to press the shaft through the bearing (unsuccessful). I talked with the service manager about ordering the parts myself to try and save some money on the repair (repair now being more than the value of the car). He "OK's" the order because the timing was the same as the part delivery from his supplier... Fast forward a couple days to when the parts arrive... Manager calls me to tell me that the labor rate has changed since I ordered my own parts... (contradictory to the conversation we had on the phone).... Not wanting to argue with the manager who is clearly getting direction from the owner, I ask to talk to the owner. ---- Either the manager completely lied to the owner or the owner completely lied to me. I work in automotive manufacturing, I almost always do my own repairs, we had something going this weekend and my wife talked me into just dropping it off local so I didn't have to mess with it... I'll never go back here again (which stinks, because they have good oil change deals)... I would NEVER recommend this shop to anyone I know. Accidents do happen when repairing cars... honesty needs to prevail and not at the expense to the customer.

Hello Scott, I appreciate you answering my call but unfortunately you hung up on me prior to being able to discuss your service concern that happened over 1 year ago. We take these items very seriously and stand behind all of our service for 2 years, if there is something that is not right we are more than happy to do whatever it takes to make it right. With that being said there are several items that are not accurate or complete in your above statement. I am happy to discuss and resolve any items that we are negligent on. -Your original quote was for wheel bearing replacement on your 13 year old, 200k mile Mitsubishi, nothing else. -To replace the wheel bearing you must remove the axle shaft from the center of the wheel bearing, yours being 13 years old and 200k miles of aging abnormally & excessively seized the two components together. Using a 60 ton shop press & torches to heat up the items red hot were still unsuccessful in separating the two components requiring the steering knuckle to be replaced and thus the additional cost. -You brought in your own components for the service after we informed you of what is needed. Our business is based on service and materials, and we provide a 2 year warranty when performing all of those services. When you provide your own parts you are removing 50% of our revenue, we, just as any other business could not sustain operations on 50% revenue, that is why there is an additional cost if you insist on supplying your own parts in which you did. This is not something we hide, it is standard business. -Accidents do happen. When they do we take 100% responsibility for them. This was no accident, it was only a consequence of performing service (surgery) to a very old and worn vehicle. These items are designed to be taken apart and put back together. After 13 years and 200,000 miles sometimes that changes. -We agree that honesty needs to prevail, that is why we take the time to monitor and respond to all reviews of our business and invite all of our customers to visit, see behind the scenes and ask questions. If you feel that any of this information is inaccurate please contact the shop and we would be happy to resolve. Even though this service was performed in April of 2016 we still recall it clearly as it is not a normal circumstance. Cordially, -Andy and The Hamburg Garage Service Team

- The Livonia Garage
5

I couldn't be happier about the service I received from Hamburg Garage. There were several options of how to service my vehicle, and they were all explained in detail so I could make an informed decision. The service writer Dan really made me feel like he wanted to do what was best for me, not the shop. And I couldn't believe how quickly the mechanics completed the work! I'll definitely return for any future service I need, with confidence that I can trust them.

5

Very helpful and friendly staff. They'll explain everything clearly and ask before incurring additional charges

1

Horrible experience here. Took my car in did not really know what was was wrong with it, described the symptoms, they say sure no problem nearly $400 dollars with of labor later, they tell me they don't know what wrong with it, replaced nothing repaired nothing, and gave it back to me in worst shape then i gave it to them, they still forced me to pay nearly $400

Thank you for taking the time to leave us feedback. Communication and trust are our top priorities and it sounds like we fell short of your expectations. I was not able to locate the specific details of your repair with the information that was provided. All of our work including diagnosis comes with a 2 year/24,000 mile guarantee so if something is not right we would like the chance to fix it. I would love the opportunity to discuss the situation with you and find out where the break in communication occurred. I can be reached at 810-231-4030 or at [email protected] Thank you for the opportunity to try and make this right. Sincerely, Andy Massoll Co-Owner of the Hamburg Garage

- The Livonia Garage
5

Friendly and knowledgeable auto service place

5

A rough start with a very smooth ending. I have to admire the integrity of this business. I too am in business and often must make concessions to make sure my customer is pleased with my service; the dedication to that same end, shown by the entire crew at Hamburg Garage, was a refreshing experience. I cannot imagine the outcome had I taken my 2008 Sable to any dealership in our area. I look forward to doing business with them in the future.

5

I really like The Hamburg Garage. Everyone is friendly and they bend over backwards to accommodate schedules, etc. Last winter, my tire light came on and it was -15 degrees out! I pulled in and they checked my tired pressure right away. Very helpful!

5

They installed a catback exhaust system on my 2016 Mustang. They were able to make my appointment request and they got me in and out of there quickly. Very fairly priced and did a fantastic job. Seem very trust worthy (even to a skeptic like me). Can't ask for much more in a mechanic. I will use no other shop for my auto repairs.

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