When my car was in trouble this week, I made it to the right place at the right time, and with the right people. Literally. My a/c stopped working earlier in the summer and my former (note the word: former) auto shop in the vicinity quoted me an unrealistic amount to replace the a/c pump. I refused and asked if I could run the car without compromising the rest of the motor parts with a "yes" response. Well, in my car's case, I couldn't as my pump rattled the last few days enough to damage my pulley system to other vital motor parts and my serpentine belt frayed (plus, a few other minor glitches). As this was occurring on Monday, I had to make a decision on who I go to for help asap, do I need to call for a tow, how will I get to appointments, work, kid's school? Then, I remembered the shop I passed for years on Hamburg Rd. I said a little prayer my son and I could make it six miles and I had my daughter follow me to rescue if & when it didn't make it to The Hamburg Garage. It did make it as my power-steering pump was seizing up and my charging system was shutting down in their lot, just 5 minutes from their closing time. Dan was at the desk to greet me, reassure me that the shop could help me, and with luck on my side, this one income family member didn't miss work or dropping her kid at school or getting to her kids dentist appointments, as Dan offered me a loaner car. Dan and the professional, personal service I have experienced over the last three days at The Hamburg Garage, solidified my future business. The quote was accurate ( a little under even), the replacement of the a/c system was $900 less than the outrageous quote I received earlier in the summer, the work and parts are guaranteed for two years, and I am back on the road of life in less than 48 hours. See you again soon (not too soon for my savings account's sake) for routine maintenance car care and thank you!
"The shop I passed for years" We are celebrating 100 years LOL! I am so glad you came to see us. It is very rewarding to know your car was repaired correctly and efficiently. We are thankful for your business.
- The Livonia Garage