I must add to my preview review below as further developments have changed my original opinion. Hamburg Garage did call me I believe the next day to inquire about the repair I needed. I told them the dealership quoted $285 and Hamburg Garage offered to perform the work for the same price. I respect their contacting me to discuss my repair further and their offer match the dealer price to make me happy. And for this i am going to change my review of them as i feel they deserve such for taking the time to contact me and make the customer happy. ********* Extremely expensive even when compared to the dealership. Called to get a quote to replace thermostat. I was quoted well over $200 more than the dealership charges. I ended up choosing to have the dealership do the work as the dealership quoted $285 for the exact same job. Seems like These guys are out to get every dollar they can from the customer instead of being comparatively priced with others. I wouldn’t recommend this company to anyone.
Hello, Warren. Thank you for taking the time to reach out to us in regards to your concern on pricing. We take these items and our customer's experience very seriously. After receiving the information that you were not satisfied with the information provided we have taken it upon ourselves to dig into the matter further. Pulling phone call as well as speaking with the service advisor that quoted the service on your vehicle. Our Service Advisor did reach out to you offering you to bring your vehicle into our shop to look at it for you free of charge as it is hard to give you a price estimate over the phone without seeing the vehicle in person and knowing exactly what you need for your vehicle. You said that you would be by, but have yet to stop by. It also looks as though you gave almost the same review to another local shop claiming they too were too high in price, however they were also in line with our price quote. Remember that all of our services are backed by a 24k mile/ 24 month nation wide guarantee. As always, we strive for 100% customer satisfaction, if given the opportunity I know that we can make this right. I still invite you to come into, The Hamburg Garage at anytime and have one of our Master Certified Technicians take a look at your vehicle. Again, thank you for your time and feedback.
- The Livonia Garage