I had a recent experience going to check what caused severe brake pulsation in my 328ix Drive with Farmington garage. First, team over there is good. Issue was that my rotors had to be replaced. It was shocking as I had replaced a new set of premium rotors (which Budget brakes claimed !) 30000 miles back / 2.5 yrs back (Warranty is 24000 miles). Livonia or Farmington garage claimed that it was done by Budget brakes which is acquired by the former company (that's my understanding). I am not an aggressive driver by any means and primary reason was quality of rotors I was just out of the warranty period by couple of months. There was certainly false word of mouth from Budget brakes with safety critical component . My point is that Livonia garage should own some sort of responsibility on safety critical components. From my view, this could have been discounted price on new set of rotors. Unfortunately I had only 5% discount which was letting me down. From my view, I clearly see the customer safety ethics are not considered !
Venkat, Thank you so much for taking my call, for complimenting our team, and for understanding the reasons why we cannot cover this under warranty. We certainly empathize with your situation and hope you will give us the opportunity to serve you and your vehicle. Please let us know if you have any other questions! - Bethany
- The Livonia Garage